Patient’s Rights & Responsibilities
At Zia Heart Foundation Hospital & Research Institute, we are dedicated to providing excellent medical care while ensuring respect, dignity, and compassion for all our patients. Understanding your rights and responsibilities helps us deliver better care and build a stronger partnership with you.
Patient’s Rights
Right to Respect and Dignity
- Every patient is treated with courtesy, respect, and consideration regardless of race, religion, gender, or background.
Right to Information
- Patients have the right to receive complete and clear information about their diagnosis, treatment plan, and possible outcomes.
Right to Consent
- Patients have the right to be involved in decisions regarding their care and to give informed consent before any procedure.
Right to Privacy
- Patients’ personal and medical information will be kept strictly confidential unless disclosure is authorized or required by law.
Right to Emergency Care
- Patients have the right to immediate and necessary emergency medical treatment without unnecessary delay.
Right to Refuse Treatment
- Patients have the right to refuse any recommended treatment after being informed of the potential risks.
Right to Pain Management
- Patients have the right to appropriate assessment and management of their pain.
Right to File Complaints
- Patients can freely raise concerns or complaints about the hospital services without fear of retaliation and have them addressed promptly.
Patient’s Responsibilities
Provide Accurate Information
- Patients are responsible for providing accurate information regarding their medical history, medications, allergies, and other health issues.
Follow the Treatment Plan
- Patients should follow the treatment instructions provided by their doctors and healthcare team.
Respect Hospital Staff and Patients
- Patients must treat doctors, nurses, hospital staff, and fellow patients with respect and courtesy.
Financial Responsibility
- Patients are responsible for settling their hospital bills and other financial obligations in a timely manner.
Comply with Hospital Rules
- Patients should follow hospital policies regarding visiting hours, infection control, and safety regulations.
Care for Personal Belongings
- Patients are responsible for the safekeeping of their personal items during their stay.
Our Commitment
At Zia Heart Foundation Hospital & Research Institute, we believe that respecting patient rights and fulfilling patient responsibilities ensures a safer, more supportive healthcare environment for everyone.
For any queries or concerns regarding your rights or hospital services, please contact our Patient Relations Desk or call +8801716-229959.
We are here to provide compassionate care every step of the way.